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Division Contacts

Market Conduct Division

Market Conduct is a measure of how insurers and their agents are complying with the laws that govern the insurance business. It requires compliance with state laws regulating the sales, marketing, underwriting and claims handling of insurance products. Proper market conduct means conducting insurance business fairly and responsibly.

The Louisiana Department of Insurance, Market Conduct Division fulfills certain mandated activities related to market conduct on an ongoing basis. These include:

  • Analyzes and examines complaint volume, patterns, and trending or anomalous events of the regulated insurance entities doing business in Louisiana. Recommended actions are taken.
  • Examines producer and agency licensing and appointment issues.
  • Reviews for compliance with regulations on timeliness of claims payments, fraudulent claims mitigation initiatives, and communication with consumers throughout the claims process. This includes review of complaints regarding claims handling.
  • Ensures company underwriting practices comply with Louisiana regulatory requirements.

Every insurer required to file a Market Conduct Annual Statement (MCAS) in one or more of the participating states must designate a single contact person responsible for the overall project.