Donelon says LA Department of Insurance on Alert and Prepared for
Released: August 28, 2008
Insurance Commissioner Jim Donelon held a press conference today
to discuss the preparations made by the Department of Insurance (DOI)
in the event the state is impacted by Gustav as a major hurricane.
Commissioner Donelon says the DOI implemented its Continuity of
Operations plan (COOP) on Tuesday. The COOP plan ensures that the
DOI will continue to function with minimal interruptions in the event
of a disaster.
Donelon adds that all divisions of the DOI have met with their staff
and each division has a plan ready to implement if Gustav strikes.
Preparations made by DOI staff include the following:
Company Emergency Adjuster Registration program prepared in case
need to be sent to disaster areas;
online registration ready.
· Call center ready to be activated by Property & Casualty
Consumer Affairs Division; phone scripts prepared.
teams assigned and ready for dispatch to Disaster Recovery Centers
insurance company contact information updated and ready to distribute
to public and for call
of consumer information (complaint forms, brochures, etc.) assembled.
Emergency Response System ready to instruct staff in case of office
closure; all staff
emergency communications equipment
· Remote site(s) for meeting with insurance industry selected
(England Air Park – Alexandria, LA; Atlanta, Dallas, Houston
site for DOI operations at England Air Park in Alexandria ready
in the event Baton Rouge
offices rendered uninhabitable.
Insurance Rules prepared.
supplies stocked and computer back up servers ready at remote locations.
Donelon says following Hurricanes Katrina and Rita in 2005, he
and the staff of the DOI
encountered new situations that
have them well prepared for Gustav. “The property destruction
caused by those storms forced us to get creative and think of innovative
plans for working with consumers and the insurance industry,” he
says. “I will continually meet with our staff to ensure the
continuity of operations of this department if this or any other
hurricane impacts our state.”
Commissioner Donelon also offers consumers the following tips for
consumers to prepare for an approaching storm:
a record of your personal property. Take an itemized inventory
of all furnishings, clothing
and valuables to help your
adjuster in case of a claim. List model and serial numbers and attach
sales receipts if possible. It is also a good idea to take pictures
and/or make a video log of each room and the exterior of your home.
your insurance policies and other important documents. Make sure
you keep copies of your
policies and your inventory list
in a secure place like a safety deposit box, or store them in a watertight
box you can take with you in case of an evacuation. Make sure to
include with your records the name of the agent who wrote your policy.
Let family members or trusted friends know where to find your records
in case you are unable to retrieve them after the storm.
· Plan for the worst. Make a plan of action in case a storm
hits. Designate two meeting places for your family: a location in
your home in case of flash flooding or other immediate disaster,
and a location outside your neighborhood in case you cannot return
home. Designate an uncluttered, windowless area in a lower level
of your home as a shelter, and conduct tornado drills there each
season. Have an out-of-state contact that everyone should “check-in
with” in case of separation during a storm. It is often easier
to call out-of-state during a disaster.
Important Planning Steps:
emergency telephone numbers.
responsible family members how and when to shut off water, gas
and electricity at main switches.
sure all battery-operated appliances are in working order and keep
back-up radios and flashlights
emergency arrangements for your pets. Since most shelters will
not take pets, you should
call your vet or local Humane Society
to find out where you can take your pets in case of an evacuation.
There are six basics you should stock in your home to prepare for
Water – store at least one
gallon of water per person per day. You should get a three-day
supply of water for each person in
Food – store at least a three-day
supply of nonperishable food items. Select foods that require no
refrigeration, no preparation,
no cooking and little or no water. Also, make sure the items are
compact and lightweight.
First Aid Kit – assemble first
aid kits for your home and car that include sterile bandages and
pads, scissors and sewing kit,
soap, antiseptic and nonprescription drugs.
Tools and Supplies – make sure
you have a flashlight and battery operated radio with extra batteries,
cash or travelers checks
with change, and sanitation items like personal hygiene supplies
Clothing and Bedding – pack
at least one complete change of clothing and sturdy footwear per
person. Include blankets or sleeping
bags for bedding.
Special Items – remember family
members with special needs, such as infants and elderly or disabled
persons. Remember to pack
any special diet foods and pet foods, as well as any prescription
medication. Include books and games to pass the time.
7. Protect important personal items such as family photos, etc.